Frequently Asked Questions
Which phone do I need?
It depends on the product, and it's the most important thing to get right before ordering.
- Apple Find My only — Find My Key Finder, Find My Bicycle Bell. These need an iPhone, iPad or Mac and will not pair with Android.
- Apple Find My and Android Find Hub — Dual Tracker Tag, Dual Smart Card Finder, Dual Finder Car Charger. These work with either, and you choose which network at setup.
Every product page states this clearly under "Before you buy".
Is this a GPS tracker?
No, and this matters. Our trackers have no GPS chip and no SIM card. They work on Apple's Find My network and Google's Find Hub network, which means the tracker sends out a secure Bluetooth signal, and any nearby phone on that network anonymously reports its location back to you.
In practice, in towns and cities this happens constantly, because there are phones everywhere. In remote areas with few people around, updates are less frequent. If you need continuous live tracking of a vehicle or asset, you need a GPS tracker with a SIM card and its own power supply — a different product entirely.
What's the range?
Two different answers, and the distinction is worth understanding.
Direct Bluetooth range — when you're nearby, your phone connects directly and you can ring the tracker. This works over typical Bluetooth distances and drops off through walls and floors.
Network range — effectively unlimited. Once your item is out of Bluetooth range, you rely on other phones passing near it. The tracker can be in another city and still report in.
Are there monthly fees?
No. No SIM card, no subscription, no data costs. You buy the tracker once and use the tracking app already built into your phone.
How long does the battery last?
Depends on the product:
- Find My Key Finder — up to 12 months.
- Find My Bicycle Bell — uses a replaceable CR2032 3V coin cell, available from any supermarket or hardware shop.
- Dual Smart Card Finder — rechargeable, charges wirelessly. The battery is built in and not user-replaceable, which is the trade-off for keeping the card so thin.
- Dual Finder Car Charger — no battery; it is powered by your car's 12V socket.
Will the car charger track my car if it's stolen?
No. Please read this before buying it.
The car charger is powered by your 12V socket, and in most cars that socket switches off with the ignition. Once you park, the tracker stops reporting. Its last recorded location is where you parked, which is exactly what you need to walk back to your car in a large parkade.
But if your car is moved while the socket is unpowered, the tracker cannot report where it has gone. This is not a vehicle-recovery system.
Is it waterproof?
The Find My Key Finder is rated IP67, which means it handles rain and dust. For our other products, please check the individual product page — we only state a water resistance rating where the manufacturer specifies one.
Can someone use one of these to track me?
Both Apple and Google build anti-stalking protection into their networks. If an unknown tracker appears to be travelling with you, your phone will alert you. This is a feature of the Find My and Find Hub networks themselves, not something we add or can switch off.
What warranty do I get?
All tracking devices carry the manufacturer's warranty. See our Terms of Service for full details.
How long does delivery take, and what does it cost?
All orders ship from Pretoria via The Courier Guy, anywhere in South Africa, typically 1 to 3 working days after dispatch.
- Locker or PUDO point collection — R70, free on orders over R500. Lockers are accessible 24 hours and you get a collection code by SMS.
- Door-to-door delivery — R140.
If you choose collection, tell us which locker or PUDO point suits you in the notes at checkout. Full details in our Shipping Policy.
Can I return it?
Yes, within 14 days of delivery, provided the item is unused and in its original packaging. See our Returns & Refunds Policy for the full terms.
Still have a question?
Email info@tracktag.co.za or call +27 87 265 4102, Monday to Friday 08:00 – 16:00. We design tracking hardware for a living, so ask us anything technical — you'll get a straight answer about what will and won't work.