Terms of service

Terms of Service

1. General. By placing an order on tracktag.co.za, you agree to these Terms of Service.

2. Products. We sell Bluetooth tracking devices compatible with Apple's Find My network and Android Find Hub, together with related accessories and custom or branded products. Tracking devices are hardware items only. We do not provide tracking subscriptions or monitoring services. Some accessories are supplied and shipped directly by our South African supplier partners, and these are marked on the product page.

3. Orders & Acceptance. All orders are subject to our acceptance. We may cancel or refuse any order for any reason, including errors in pricing or stock availability.

4. Pricing & Payment. All prices are in South African Rand (ZAR) and include VAT where applicable. Prices may change without notice. Payment is required in full before we dispatch your order.

5. Shipping. See our Shipping Policy for delivery times and costs, including items shipped by our supplier partners. Risk of loss passes to you once the item is handed to the courier.

6. Returns & Refunds. Please refer to our Returns & Refunds Policy.

7. Warranty. Products carry the manufacturer's warranty. This is in addition to, and does not limit, your rights under the Consumer Protection Act, including your right to return defective goods within six months of delivery.

8. Limitation of Liability. Our tracking devices help locate items but are not a guarantee against theft or loss. We are not liable for any loss, theft, or damage to your belongings.

9. Governing Law. These terms are governed by the laws of South Africa.

Refund Policy (full replacement)

Returns & Refunds

7-day cooling-off period. For online purchases, you may cancel and return any item within 7 days of delivery, for any reason. No restocking fee applies. You pay only the direct cost of returning the item. This does not apply to custom or branded orders made to your specification.

Change of mind after 7 days. You may request a return up to 14 days from delivery. The item must be unused, in its original packaging, with all tags attached, and in the same condition you received it.

• Return shipping is paid by the customer
• A 15% restocking fee is deducted from your refund
• Opened electrical items, custom orders, sale items, and gift cards cannot be returned for change of mind

Defective items. If an item is faulty, you may return it within 6 months of delivery for a repair, replacement, or refund. We cover the return costs. This applies to all items, including sale items and items shipped by our supplier partners.

Items shipped by our supplier partners. Please contact us before sending anything back. Returns for these items may need to go to a different address, which we'll provide.

How to return. Email us at info@tracktag.co.za to start a return. We inspect all returns on receipt, and approved refunds are processed within 10 business days.